Blog Archives

Quick Verbal Skills

Take less than 3 minutes and watch the attached video for two ‘quick verbal skills’ that will help you to help your patients accept more treatment while communicating how much you care! If you’d like to learn more about the

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Posted in Dental Hygiene Training Videos

What’s important at the end of the day?

At the end of the day, what is it that we all hope to accomplish?  Listen to this business owner, principle dentist as he shares his goals.

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Posted in Coaching

Critical Thinking with Difficult Patients

We have all been there a time or two with that difficult patient! They seem compliant, you have done everything that you can think of from a clinical treatment standpoint, yet they still appear unhealthy due to the amount of

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Posted in Dental Hygiene Training Videos

Have you won the battle but lost the war?

I recently had a really cool conversation with a Dentist we’ve coached over the years. It started as a coding question but what he shared is an excellent example of strong leadership that we can all learn from.  Watch this brief video

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Posted in Dental Hygiene Training Videos

Saving Lives…One Mouth at a Time!

Last month, I shared part of a presentation I did in front of my fellow peers at SCN’s (Speaking Consulting Networking) annual convention in Orlando. I relayed a story about a patient who challenged me early on in my hygiene

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Posted in Speaking

Do You Really Treat Your Patients Like They Are Family?

Most of us truly believe that what sets us apart as GREAT hygienists, dentists and health care providers to our patients is that we treat them like they are family.  I am sure you would also agree that sometimes either

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Posted in Dental Hygiene Training Videos

Simple exercise to make you feel like a day at the beach!

Have you ever walked in the office and it just feels bad? Feels heavy?⛈  What is that feeling?  What happened to that “day at the beach feeling”? Most likely, that is the feeling of a team with “sand in their swimsuits”.

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Posted in Dental Hygiene Training Videos

High Impact Communication

Patient communication is always a topic of interest! Using high impact words and phrases can make a big difference in a patients’ ability to understand why following through with diagnosed treatment is in their best interest. During a recent workshop,

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Posted in Coaching

Periodontal Language

Understanding the communication we receive from our Periodontist colleagues can have challenges.  Little wonder since periodontists and hygienists are trained using differing terminology which can lead to confusion, frustration and stress. Join Dr. Audra Ward and myself for this months

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Posted in Mastermind

Hygiene Chair Restorative Enrollment

Restorative enrollment during the dental hygiene hour is one of the most important aspects of the recare visit.  Doctors rely on their Hygiene Team to identify potential restorative needs, help keep their schedule full and meet production goals. This quick

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Posted in Articles, Dental Hygiene Training Videos
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