What, they didn’t show up?

Have you had trouble with last minute cancellations and no-shows? We’ve all been in that boat. You look at your schedule at the beginning of the week and it looks great. Every hygiene appointment is full and it’s been that way for weeks. Then, the confirmation calls are made the day before and POOF, the whole […]

What You Don’t Know Might Hurt You

Well, I’m back home and enjoying every minute of it. While I love Southern California, there’s nothing like the smell of Honeysuckle, Jasmine and Magnolia to make you appreciate living in the South. I’m looking forward to a great weekend with family and friends as we celebrate Memorial Day with a party at our neighborhood […]

I Just Can’t Do It All – Part 1

#1 Assuming Perio is Taken Care Of Having a sharp hygiene team is a beautiful thing. But assuming everything is being taken care of is a big mistake. Be sure you know that a complete perio exam is taking place at every hygiene visit AND the data is being recorded. This is a huge area […]

The Perio Paradox

If you’ve been reading my articles for awhile, it’s probably no surprise to you to hear about the “Perio Paradox”, a term coined by one of my mentors, Dr. Chris Bowman. Depending on what study you read, it’s estimated that 35-75% of Americans have some form of periodontal disease. And when I ask my coaching […]

Do the Hustle!

Remember the dance “The Hustle” from the 1970s? Everyone knew the song and the dance steps. But if you’ve ever tried to learn a line dance or other dance routine you know that you don’t just JUMP in and get in step right away. It takes time to learn each step and the sequence of […]

Obstacle #5: Challenging Old Beliefs

Overcoming our old beliefs and assumptions is where real breakthroughs happen. I remember about 10 years ago, I was working with a very progressive female dentist. She had been a hygienist for years before becoming a dentist and had built a very successful practice. This step in my career would turn out to be one […]

Obstacle #4: There’s no Training

Training goes hand in hand with accountability. When you agree to a certain job, you must have the skills to complete the task at hand. If you don’t, you must find the resources for it. The sink-or-swim philosophy of training is never productive. It leads to staff turn over and can interfere with effective communication […]

Obstacle #3: There Is No Accountability

Out of all the obstacles, this one might just be the most ‘in our face’ on a day to day basis.  When there’s no accountability, things fall through the cracks. These can be little things like running out of cotton rolls or they can be big things, like a patient showing up for their crown delivery appointment […]

Obstacle #2: There Are No Systems

A few weeks ago, I stepped into the office of one of my clients and I was pleasantly surprised. Based on their analysis, I expected to find a hygiene team that was not performing a complete perio exam on every patient and was not aware of each patient’s condition. Very quickly, I realized this was […]

Hidden Obstacles

Have you ever experienced this? You’re trying to implement a new product, procedure or service and for some reason, it just won’t stick. It works fine for a little while but then you go back to your same old ways. Chances are there are some hidden obstacles that you haven’t yet identified. There are lots of things […]