Two powerful words for case acceptance

I recently began working with a new client. Like many of the clients we work with, they have multiple hygienists working in the practice.  Patients don’t always see the same hygienist for their recare appointments. In situations like this, it’s critical for the entire hygiene team to be calibrated with one another.  If not, patients […]

Could a patient die in your office?

Recently, I made the beautiful drive up to West Virginia to coach the awesome team of Shady Spring Family Dentistry.  This is a busy practice in rural WV and let me tell you, I was blown away by the level of care they are delivering.  Over the years they have worked with multiple hygiene coaching […]